More money for Presidential hotline
An increased budget has been allocated to the Presidential Hotline which will see the number of call centre agents increase from 10 to 15 per shift, says government.
Since 31 of January 2012, the hotline logged a total number of 122,589 calls nationwide with the overall case resolution rate standing at 79.89%.
Briefing media in Parliament on Thursday following a regular Cabinet meeting, minister in the Presidency responsible for Performance Monitoring and Evaluation, Collins Chabane said the budget for the hotline had been increased to allow for the number of call centre agents to be increased from 10 agents per shift to 15 agents
The Department of Performance, Monitoring and Evaluation (DPME) also revealed it would carry out an audit of government complaint systems and hotlines with the aim of ensuring improved coordination and will report back to Cabinet.
The hotline was first introduced in September 2009 and registered over 4000 valid queries within the first week of operation. Introduced as a communication platform for citizens, the Presidency noted that its introduction was long overdue.
“Cabinet noted progress with the Presidential Hotline case resolution per province and national departments and urged provinces and departments with low case resolution rates to urgently improve their performance,” said Chabane
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