Millions more for Presidential Hotline

The Department of Performance Monitoring and Evaluation has allocated millions more to the running of the Presidential Hotline.

According to the department’s Medium Term Budget Policy Statement (MTBPS) an additional R16.254 million has been allocated for the payment of service providers and the operational expenditure for the Presidential Hotline. Another R4.026 million will also be received from the Presidency for the function hotline.

The hotline was first introduced in September 2009, with an allocated budget of R4 million. Additional allocations of R7.6 million were made – however the initial IT allocation of R1.7 million was not increased.

In the adjustments to its budget, the department noted that the money formed part of its unforeseeable and unavoidable expenditure.

The hotline was introduced in September 2009 and registered over 4000 valid queries within the first week of operation.  Introduced as a communication platform for citizens, the Presidency noted that its introduction was long overdue.

In September, the Presidency announced that the hotline had received 111 751 valid queries, since it was first introduced. Of these queries, 84 700 of the cases had been attended to and resolved.

The public use 17737 which is a toll free number for the Presidential Hotline. All calls to this number are answered at SITA which is the first point of contact. Valid cases are logged into a system and given a reference number.

For specific queries a team of public liaison officers based in all national and provincial departments, and district, local and metropolitan municipalities are available. This team is allocated service delivery queries via an IT system which they investigate and report their progress by updating the system for tracking purposes.

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