Tips for long-term contact centre success.
There is no safety in numbers when it comes to contact centres – history shows us that the crowd can make mistakes that are as bad, or worse, than those made by individuals. The technology you choose for your contact centre is critical, and the costs of heading down the wrong road can be enormous […]
Michael Mofokeng: 
sanet: 
michael: 
muppet: 
ambreen11: 
