Live NPC Jam records 10 000 users

How to innovate in an imperfect economy

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Archived; click post to view. Excerpt: Today’s applications have to support increasingly complex business processes. Not surprisingly, applications are becoming more intricate and inter-connected.  In a survey conducted by Capgemini and commissioned by HP, an overwhelming majority (88%) of survey respondents agree that software systems have increased in complexity. Previously, organisations have been able to deal with increased workloads by adding resources to their quality management teams; but, with reduced IT spending, companies are looking at alternate ways [...]

Why Multisourcing Works

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Archived; click post to view. Excerpt: Several years ago Gartner suggested that companies should change their traditional approach of outsourcing their information technology services and business processes to a single vendor and start thinking about the new world of multisourcing when more than one supplier is engaged. The concept raised a number of questions – who would manage competing vendors, how would finger-pointing be stopped when things go wrong and how do you get competitors to work together [...]

Three steps to better contact centre management

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Archived; click post to view. Excerpt: Communication technologies have the power to dramatically shape company performance, and if the bottom line is shaky there’s little doubt the contact centre can make a positive contribution to turning things around.   But within this context, many decision makers get caught in the tactic trap – changing and re-changing various elements of the contact centre structure in the hope of better results. The hard reality is that you can change as many [...]

R1bn sent via FNB’s eWallet

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Archived; click post to view. Excerpt: More than R1 billion has been sent via money transfer solution, eWallet, says FNB. Since the introduction of the solutions which allows FNB customers send money via cellphone banking, online banking and FNB ATMs - more than 700,000 eWallets have been created. CEO of eWallet Solutions, Yolande van Wyk, says that the growth of eWallet can be attributed to its ease of use and its convenience. “We are pleased with the growth [...]

Vodacom invests in local developers

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The Vodacom Apps store has reached 100 000 downloads in its first month, and the company is now launching a program to support local talent in applications development.

Through the introduction of the Vodacom Developer Program, the mobile operator now aims to create an environment of collaboration and innovation amongst the local developer community.

The program will launch in Johannesburg on 7 October 2011.

Live NPC Jam records 10 000 users

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The 72 hour NPC Jam recorded over 10 300 logins and over 8700 individual posts – making it the biggest online dialogue ever held in Africa, says the Presidency.

Almost 10 000 South Africans registered for the live online discussion which ended on Saturday – with participants from each of the 52 municipal areas taking part in discussions ranging over 10 themes.

“Thanks for sharing your thoughts and ideas in the largest-ever online dialogue in

our country. You have made history. Your contributions will go a long way in helping the commission develop a vision and plan for our country. Rest assured that we will take each and every contribution seriously. I urge you to come back often to read all of the conversations in the Jam. It will remain available until the end of November,” said NPC chairperson, Trevor Manuel.

Pick me, pick me

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Archived; click post to view. Excerpt: We have either seen the movie, or experienced the scenario ourselves.  Standing amongst a large group of friends, school mates or even at the community braai, we wait in anticipation for someone to pick us for their team.  Sadly, there are always a few kids that get left out, banished to the side-lines with the task of dispensing oranges at half time (never mind, if you do your research you will find [...]

FNB App available on Nokia

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Two months after the introduction of their smartphone and tablet Banking Application, First National Bank (FNB) has announced that the App is now also available on Nokia Symbian smartphones – making the App available on all major operating systems.

FNB clients who have Nokia Symbian touchscreen phones are now able to download the FNB App for free from the Nokia OVI Store.

The App, which was designed and built in-house by FNB, was initially available on three mobile operating systems, namely iOS (Apple); Research In Motion (BlackBerry) and Android.

Govt to explore social media communications

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Archived; click post to view. Excerpt: Social media will become a key communication tool, as governments search for ways to improve ICT access to citizens, says the Department of Communications (DOC). Speaking at the Pan African Conference on access to information in Cape Town, deputy Communications minister, Obed Bapela, noted the growth in the use of social networks. According to Bapela the majority of citizens in African countries are using various social media networks and governments needed to explore ways [...]

Phishing attacks on the rise

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Archived; click post to view. Excerpt: As phishing fraud is expected to escalate towards the end of the year - Absa has urged its customers to become increasingly vigilant so they do not become victims of attempted phishing attacks.  “Bank customers should educate themselves about the modus operandi of fraudsters and adopt safe online banking practices in order to avoid falling prey to phishing scams,” says Gavin Opperman, CE of Absa Retail Bank. “Phishing is done via SMS, email or [...]