SA emerges as leading BPO destination

DTI welcomes online gambling ruling

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The Department of Trade and Industry (DTI) has welcomed a ruling by local courts upholding the illegality of online gambling.

This follows a drawn out battle between government and Piggs Peak Casino, which saw the casino shut access to South African based gamblers.

“The activities of Piggs Peak to offer South Africans access to online gambling in flagrant disregard of the laws of the country could be construed as a transgression of South Africa’s gambling legislative prescripts,” says the DTI.

Under the current legislation, any person found guilty of online or interactive gambling may be sentenced to a prison term of 10 years or a fine not exceeding R10 million or both.

“The decision of the Supreme Court of Appeal of South Africa to dismiss the appeal by the Casino Enterprises, Swaziland, trading as Piggs Peak is an affirmation of the country’s stringent laws on regulating gambling and ensuring that South Africans are protected from the vagrancies of illegal gambling activities offered to them,” the DTI explains.

8ta airtime available through FNB

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Archived; click post to view. Excerpt: 8·ta has entered into a collaboration with FNB that allows for 8·ta airtime to be purchased from the bank’s electronic channels including cellphone banking, online banking and FNB ATMs. SA’s fourth mobile operator continues to expand its distribution channels to provide convenience and greater reach to the country’s prepaid market. “8·ta continues to source accessible and convenient channels for its prepaid customers. We keep on exploring potential channels to make the buying [...]

DiData rolls out e-learning to KZN schools

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Archived; click post to view. Excerpt: Dimension Data has opened an e-learning centre at Dambuza, KwaZulu Natal – providing learners with access to technology applications. The Dambuza community skills centre - which was opened in partnership with Dimension Data and the Dambuza community development trust - will offer ICT training to young people as well as provide e-learning to selected schools in the area. The centre will benefit 350 learners to support the traditional curriculum for mathematics, physical [...]

How to innovate in an imperfect economy

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Archived; click post to view. Excerpt: Today’s applications have to support increasingly complex business processes. Not surprisingly, applications are becoming more intricate and inter-connected.  In a survey conducted by Capgemini and commissioned by HP, an overwhelming majority (88%) of survey respondents agree that software systems have increased in complexity. Previously, organisations have been able to deal with increased workloads by adding resources to their quality management teams; but, with reduced IT spending, companies are looking at alternate ways [...]

Why Multisourcing Works

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Archived; click post to view. Excerpt: Several years ago Gartner suggested that companies should change their traditional approach of outsourcing their information technology services and business processes to a single vendor and start thinking about the new world of multisourcing when more than one supplier is engaged. The concept raised a number of questions – who would manage competing vendors, how would finger-pointing be stopped when things go wrong and how do you get competitors to work together [...]

Three steps to better contact centre management

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Archived; click post to view. Excerpt: Communication technologies have the power to dramatically shape company performance, and if the bottom line is shaky there’s little doubt the contact centre can make a positive contribution to turning things around.   But within this context, many decision makers get caught in the tactic trap – changing and re-changing various elements of the contact centre structure in the hope of better results. The hard reality is that you can change as many [...]

R1bn sent via FNB’s eWallet

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Archived; click post to view. Excerpt: More than R1 billion has been sent via money transfer solution, eWallet, says FNB. Since the introduction of the solutions which allows FNB customers send money via cellphone banking, online banking and FNB ATMs - more than 700,000 eWallets have been created. CEO of eWallet Solutions, Yolande van Wyk, says that the growth of eWallet can be attributed to its ease of use and its convenience. “We are pleased with the growth [...]

Vodacom invests in local developers

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The Vodacom Apps store has reached 100 000 downloads in its first month, and the company is now launching a program to support local talent in applications development.

Through the introduction of the Vodacom Developer Program, the mobile operator now aims to create an environment of collaboration and innovation amongst the local developer community.

The program will launch in Johannesburg on 7 October 2011.

Live NPC Jam records 10 000 users

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The 72 hour NPC Jam recorded over 10 300 logins and over 8700 individual posts – making it the biggest online dialogue ever held in Africa, says the Presidency.

Almost 10 000 South Africans registered for the live online discussion which ended on Saturday – with participants from each of the 52 municipal areas taking part in discussions ranging over 10 themes.

“Thanks for sharing your thoughts and ideas in the largest-ever online dialogue in

our country. You have made history. Your contributions will go a long way in helping the commission develop a vision and plan for our country. Rest assured that we will take each and every contribution seriously. I urge you to come back often to read all of the conversations in the Jam. It will remain available until the end of November,” said NPC chairperson, Trevor Manuel.

Pick me, pick me

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Archived; click post to view. Excerpt: We have either seen the movie, or experienced the scenario ourselves.  Standing amongst a large group of friends, school mates or even at the community braai, we wait in anticipation for someone to pick us for their team.  Sadly, there are always a few kids that get left out, banished to the side-lines with the task of dispensing oranges at half time (never mind, if you do your research you will find [...]