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2012 contact centre trends

2012 contact centre trends

Audra Mahlong Jan 13,2012 0 Comments

Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways. To stay ahead ...

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Consolidating your infrastructure

Consolidating your infrastructure

Audra Mahlong Dec 02,2011 0 Comments

Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But with IT becoming more central to a business’s ability to launch new products and deliver ...

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Contact centres in the cloud

Contact centres in the cloud

Audra Mahlong Nov 01,2011 0 Comments

It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder why. Cloud computing is providing scalable, ...

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