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Shifting to the next phase of CRM: Marketing Automation

Shifting to the next phase of CRM: Marketing Automation

Eugene morokolo Aug 01,2014 0 Comments

Marketing professionals are forever being swamped with snazzy new buzzwords and trends that are poised to transform marketing practices argues Lauren Heap, MD incite New Business SA. This is ...

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Supply chain software sales to reach $ 10 billion in 2014: Gartner

Revenue from supply chain management (SCM) software is on track to reach $10.0 billion in 2014, a 12.2 per cent increase from 2013, according to Gartner, Inc. This would be the highest annual ...

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IT security: what’s in it for business?

IT security: what’s in it for business?

Eugene morokolo Jul 07,2014 0 Comments

IT security spend is too often seen as a grudge purchase by business management. But the fact is – effectively securing enterprise networks is a business imperative, says Networks Unlimited. ...

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A Contact Centre Crystal Ball

A Contact Centre Crystal Ball

Eugene morokolo Jul 03,2014 0 Comments

If a contact centre executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and, most importantly, of agent performance and ...

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SA business Analytics Premature

SA business Analytics Premature

Eugene morokolo Jul 01,2014 0 Comments

Half of South African businesses see the value in data analysis to increase profit while more than a third rates cost reductions as a key benefit. But they have yet to fully realise the potential ...

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