Telkom Mobile unveils voice offerings
Telkom Mobile has lifted the lid on its voice products. The Telkom Mobile Smart and SmartSaver post-paid voice plans give customers access to unlimited calls to Telkom Mobile and 8ta numbers and, on some plans, unlimited access to free Wi-Fi at Telkom Mobile hotspots around the country. Customers will also receive an allocation of free [...]
Recordings: the contact centre security hole
Most contact centres record voice calls and interactions, but few manage and utilise the resulting data effectively. In line with legislation, and to protect themselves in the event of customer complaints and queries, most companies have recording systems installed in their contact centres. However, in our experience, recording is not among the top priorities for [...]
Telkom Mobile launches
Telkom has announced the launch of Telkom Mobile, a network aimed at offering value to data-hungry consumers and those who make high volumes of voice calls. The new Telkom Mobile is based on an existing robust and growing network that will benefit from continuing infrastructure investment. Attila Vitai, Managing Director of Telkom Mobile, told a media briefing [...]
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